Garanti / Warranty

✔ Covered by warranty.

• Excessive pilling causing holes
  If the rug pills to the extent that the backing becomes visible.
• Felting
  Severe or irreversible felting within six months under normal use and care.
• Loose fibers in large quantities
  When this structurally damages the rug.
• Irreparable deformations under normal use
  Such as permanent waves or distortion without external cause.
• Yarn breakage between strands
  If yarn loosens or breaks under normal use.

✘ Not Covered by Warranty

• Small irregularities in size, symmetry, or loops
  Wool is a natural product, so slight variations can occur.
• Curling edges due to low humidity
  This can often be fixed by lightly misting the rug and allowing it to acclimate properly.
• Normal pilling during the first months
  Pilling is a known and temporary characteristic of new wool rugs.
• Odor or odor absorption
  A slight wool smell or absorption of surrounding odors is normal for the material.
• Twigs or straw in the rug
  These natural remnants can appear in handwoven wool rugs and are not defects.

✔ Covered by Warranty

• Breaking or loosening of fibers causing holes
  Provided an anti-slip underlay has been used.
• Unexplained discoloration without exposure to sunlight or moisture
  When discoloration occurs without external influences.
• Irreparable deformations under normal use
  For example, permanent waves or distortion without a clear cause.
• Mold formation or strong odor immediately after opening
  When the rug shows signs of mold or a strong smell upon delivery.

✘ Not Covered by Warranty

• Loose or protruding fibers during use
  Jute can lose fibers or have a slightly uneven surface during use.
• Outdoor use
  Jute is not suitable for outdoor use.
• Use in damp rooms
  Such as bathrooms or conservatories, where the material may wear or deform faster.
• Small variations in size, shape, or weave pattern
  Minor irregularities are part of the character of handwoven natural products.
• Coarse texture of the material
  Jute naturally feels firm and rough. This is not a defect.
• Gradual discoloration due to sunlight or moisture
  Discoloration caused by exposure to light or moisture is not covered by warranty.
• Damage, felting, or fiber loosening without an anti-slip underlay
  An anti-slip underlay is essential for the durability of jute rugs.

✔ Covered by Warranty

• Severe discoloration or color fading without exposure to sunlight or moisture
  When the rug discolors without any clear external cause.
• Excessive fiber deterioration causing bald spots
  Under normal use and maintenance.
• Severe fraying of the edges under normal use
  When the edges come loose or tear without signs of intensive or incorrect use.

✘ Not Covered by Warranty

• Changes in sheen or color due to walking direction
  Viscose naturally has a slight sheen that varies depending on the angle of view.
• Use of water or unsuitable cleaning agents
  Viscose is very sensitive to moisture and requires specialized care.
• Damage from wearing shoes indoors
  Friction may break down fibers or damage the surface.
• Use without an anti-slip underlay
  An anti-slip underlay is essential to prevent shifting and damage to the fibers.

✔ Covered by Warranty

• Fiber breakage resulting in holes
  When the backing of the rug becomes visible under normal use.
• Color fading without exposure to sunlight or moisture
  In cases of sudden discoloration without any external cause.

✘ Not Covered by Warranty

• Looping caused by friction
  Friction may pull up loops or cause deformations.
• Size, shape, or minor weaving irregularities
  Slight variations are normal in handwoven cotton rugs.
• Yarn breakage caused by shoes, hooks, or sharp furniture
  Mechanical damage is not covered by the warranty.
• Wear due to intensive use
  Such as thinning areas on walkways or frequent movement of furniture.
• Odor absorption
  Cotton can absorb smells from its surroundings.
• Use without an anti-slip underlay
  An anti-slip underlay is essential to prevent shifting and fiber damage.

✔ Covered by Warranty

• Severe deformation or shrinkage after washing according to instructions
  When the rug becomes clearly misshapen despite being washed correctly.
• Anti-slip backing coming off under normal use within one year
  The anti-slip layer should remain intact under regular use.
• Noticeable color fading within six months
  Provided there has been no exposure to sunlight or aggressive cleaning agents.
• Shape or size deviations
  When they exceed the normal production tolerance.

✘ Not Covered by Warranty

• Wrinkling after washing
  This is normal and can be corrected with light ironing or steaming.
• Pilling under normal use
  Light pilling is common with textile rugs.

✔ Covered by Warranty

• Bald spots due to fiber loss within one year
  When the surface wears out visibly despite normal use.
• Distortion or extreme shrinkage without exposure to moisture or heat
  If the rug loses its shape without any clear external cause.
• Severe fraying of the edges during normal use
  When the finishing comes loose or tears.
• Irreversible deformations within six months
  Without the influence of footwear or other stressing factors.
• Extreme felting within six months under normal use
  When the structure of the rug is permanently altered as a result.
• Strong, persistent odor
  If a penetrating smell is still present after airing out for three months.

✘ Not covered by Warranty

• Pressure marks from furniture
  Impressions from tables, chairs, or sofas are normal with prolonged use.
• Maximum shrinkage of 3% upon delivery
  Slight deviations in size are within product tolerance.
• Waves or bumps from packaging
  These often disappear on their own after unrolling.
• Hard-to-clean long fibers
  For example, in high-pile rugs where dirt is harder to remove.
• Pilling and static electricity
  Both are typical for synthetic materials and are harmless.
• Deformations caused by rubber slippers within six months
  Rubber soles may cause friction that damages the rug’s structure.

✔ Covered by Warranty

• Rapid discoloration while the rug is kept in the shade
  When the rug fades noticeably within a short period despite not being directly exposed to sunlight.
• Peeling or disintegration of the surface or backing within one year
  Under normal outdoor use and without aggressive cleaning.

✘ Not Covered by Warranty

• Normal discoloration due to sunlight
  UV light can cause fading over time.
• Not stored during autumn or winter months
  Prolonged exposure to cold and moisture may accelerate wear.
• Wear caused by weather conditions or cleaning machines
  For example, using a pressure washer is not covered under warranty.
• Curling edges due to temperature fluctuations
  Materials may respond to changes in heat and cold.
• Mold formation from being stored in a damp place
  It is important to store the rug in a dry place during wet months.